Refund Policy

Thank you for supporting Jen Kral The Art Gal.

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Digital Products:
Due to the nature of digital downloads, all sales are final. Once a file has been purchased and accessed, refunds, exchanges, or cancellations cannot be provided.

If you experience any issues with your download or file access, please reach out—we are happy to help make it right.

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Physical Products:
If you are not satisfied with your purchase, please contact us within 7 days of delivery.

Items must be returned in their original condition. Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

If your item arrives damaged, please contact us within 3 days of delivery with photos so we can resolve the issue quickly.

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Contact:
For any questions or concerns, please email:
jen@jenkraltheartgal.com